Returns & Exchanges
We want you to be completely satisfied with your Gozney purchase. If you are not happy with your order, you can return your unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to start the process and select the items you wish to return.
Prepare the Package
Carefully repack your items in their original Gozney packaging, ensuring all components and manuals are included to avoid restocking fees.
Label and Ship
Print your prepaid shipping label from the portal, attach it to your box, and drop it off at the designated carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing