Frequently Asked Questions
Everything you need to know about your Gozney wood-fired journey.
How long does shipping take for Gozney ovens?
Standard shipping typically takes 3-5 business days. Once your oven leaves our warehouse, you will receive a tracking number via email to monitor your delivery status.
Can I use both wood and gas with my oven?
Yes, our dual-fuel models like the Dome and Roccbox allow you to switch seamlessly between the convenience of gas and the traditional performance of a wood fire.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Do Gozney ovens come with a warranty?
Every Gozney oven comes with a 1-year standard warranty, which can be extended to 5 years if you register your product within 60 days of purchase.
Is it safe to use my oven on a wooden deck?
Yes, provided you use the appropriate Gozney stand or a heat-resistant surface. Our ovens are engineered with professional-grade insulation to keep the exterior base safe for placement.
Do you offer financing options?
We partner with providers like Affirm and Klarna to offer flexible monthly payment plans at checkout, allowing you to pay for your oven over time.