Frequently Asked Questions
Everything you need to know about Gozney pizza ovens, shipping, and support.
What is the standard shipping timeframe for Gozney ovens?
Orders are typically processed within 1-2 business days. Delivery times range from 3-7 business days depending on your location. You will receive a tracking number via email once your oven has shipped.
Do Gozney ovens come with a warranty?
Yes, our ovens come with a standard 1-year warranty. However, if you register your product on the Gozney website within 60 days of purchase, we offer an extended 5-year warranty for added peace of mind.
Can I use both wood and gas to cook?
Selected models, such as the Dome and Roccbox, offer dual-fuel capabilities. This allows you to enjoy the convenience of gas or the traditional flavor and experience of a wood-fired flame.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
Do you offer financing or flexible payment options?
Yes, we partner with providers like Affirm and Klarna to offer flexible monthly payment plans at checkout, allowing you to start cooking now and pay over time.
How do I clean my Gozney pizza oven?
The high temperatures of the oven typically burn off any food residue (pyrolysis). For the exterior, simply use a damp cloth and mild detergent once the oven has completely cooled. Avoid using abrasive chemicals on the stone floor.